Hey there, fellow pop culture enthusiast! We’ve put together this FAQ to answer all your burning questions about shopping at Togberry. Whether you’re curious about our shipping options, want to know more about our products, or need help with an order, we’ve got you covered!

Product Questions

Q: What types of products do you offer?
A: We specialize in premium pop culture apparel including anime tees, gaming hoodies, and fandom fashion. Our current collection includes gym shorts, hoodies, polo shirts, t-shirts, and tank tops – all featuring exclusive designs for true enthusiasts!
Q: Are your products officially licensed?
A: We work with talented designers to create original pop culture inspired apparel that celebrates fandom while respecting intellectual property. All our designs are unique to Togberry!
Q: What materials are your shirts made from?
A: We use ultra-soft polyester blends that are wrinkle-resistant and comfortable for all-day wear. Our fabrics are specially chosen to showcase vibrant prints while maintaining quality through multiple washes.

Shipping & Delivery

Q: Where do you ship to?
A: We proudly serve fans across North America, Europe, and Australia! Currently we can’t reach some Asian and remote regions (but we’re working on expanding our reach). Check our shipping page for the most up-to-date information.
Q: What are my shipping options?
A: We offer two great options:
– Standard Shipping ($12.95): Fast 10-15 day delivery via DHL/FedEx with full tracking
– Free Shipping: For orders over $50, delivered in 15-25 days via EMS
Q: How long does order processing take?
A: Our fellow fan-staff personally check each item for quality before packing with care – this takes 1-2 business days. You’ll receive tracking info as soon as your package ships!
Q: Can I upgrade my shipping after ordering?
A: Absolutely! Email our fan-support at [email protected] within 12 hours of placing your order and we’ll help you upgrade.

Returns & Exchanges

Q: What’s your return policy?
A: We offer 15-day returns from the date of delivery. Items must be unworn, unwashed, and in original condition with tags attached. Please contact us first to initiate a return.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent or defective product). We recommend using a trackable shipping method.
Q: How long do refunds take?
A: Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.

Payments & Accounts

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal – all major cards from these providers are welcome!
Q: Is my payment information secure?
A: Absolutely! We use industry-standard encryption for all transactions. We never store your full payment details on our servers.
Q: Do you offer gift cards or store credit?
A: Not currently, but this is a feature we’re looking to add soon! Follow us on social media for updates.

Customer Support

Q: How do I contact customer service?
A: Our team of fellow pop culture lovers is always happy to help! Email us at [email protected] and we’ll typically respond within 24 hours.
Q: What are your customer service hours?
A: We’re available Monday-Friday, 9AM-5PM EST. Weekend emails will be answered the next business day.
Q: Do you have a physical store?
A: Currently we’re online-only, but we’re based in Atlanta and occasionally pop up at conventions – follow us for announcements!

Still have questions? Don’t hesitate to reach out to our friendly support team at [email protected]. We’re fellow fans who genuinely care about getting you the perfect pop culture apparel!